Synopsis
The only customers worth having are regular customers - those who come back to buy again and again. But they won't come back with those regular repeat orders unless you know how to look after them, how to provide what they want plus a bit extra, and how to add value to every transaction. This book explains how to motivate people to give first-class customer service and provides questionnaires which show the reader just how well his or her company is shaping up to this vital business requirement.
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Présentation de l'éditeur
Perfect Customer Care provides companies big and small with the answers to some of the most important business questions facing us today. Customers don't come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them you know how to look after them, how to provide what they want -- plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success.
The Perfect series is a range of practical guides that give clear and straightforward advice on everything from getting your first job to choosing your baby's name. Written by experienced authors offering tried-and-tested tips, each book contains all you need to get it right first time.
Biographie de l'auteur
Ted Johns is designer of the Professional Timekeeper time control system. He is leader of The Prosper Consortium, a consultancy and training organization.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Refer To 0099406217: All You Need to Get it Right First Time (Perfect Series)
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. Refer To 0099406217: All You Need to Get it Right First Time (Perfect Series) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9780712659123
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EUR 4,13
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Refer To 0099406217: All You Need to Get It Right First Time (Perfect Series)
Edité par
Random House Business 21/04/1994, 1994
ISBN 10 : 0712659129
ISBN 13 : 9780712659123
Ancien ou d'occasion
Couverture souple
Vendeur : Bahamut Media, Reading, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. N° de réf. du vendeur 6545-9780712659123
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EUR 3,83
Expédition à EUR 8,15
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Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 3 disponible(s)