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Customer Driven Company - Couverture souple

Whiteley, Richard

 
9780712689281: Customer Driven Company

Biographie de l'auteur

Richard C. Whiteley, one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.

Présentation de l'éditeur

Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.

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