Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results - Couverture souple

Henderson, Michael

 
9780730312505: Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results
Couverture souple
ISBN 10 : 073031250X ISBN 13 : 9780730312505
Editeur : Wiley, 2014

Synopsis

Position your organisation's culture to attain new heights

Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results offers all leaders a handbook for leveraging an organisation's culture to engage staff, increase customer satisfaction and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organisational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money. Step-by-step, author Michael Henderson illustrates how to create a culture in which employees and leaders delight those outside the company--customers, shareholder, employees' families, suppliers and the board of directors--and anyone else who may benefit from an association with the organisation.

The book's proven models and ideas have been tried and tested with a broad range of of high-profile international companies. Expert author, Michael Henderson, a.k.a. The Corporate Anthropologist, has more than 30 years' experience, and a proven track record of working and consulting with organisations to enhance their workplace cultures.

  • Reveals how to create an organisational culture that achieves desired results
  • Puts the cultural transformation process in the hands of the people directly effected
  • Smashes some of the established and costly myths about culture and how to work with culture

This important resource is written for leaders, managers and supervisors at all levels and across industries.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Michael Henderson is a corporate anthropologist and has 30 years' experience consulting to organisations to enhance their workplace culture. Michael has studied traditional and organisational cultures in over 40 countries and has written numerous books on values and culture. Michael has studied traditional and organisational cultures in over 40 countries and has written numerous books on values and culture.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Wiley
Date d'édition
2014
Langue
anglais
ISBN 10 
073031250X
ISBN 13 
9780730312505
Reliure
Broché
Nombre de pages
280
Coordonnées du fabricant
non disponible
Personne responsable
non disponible