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People Skills: How To Assert Yourself, Listen To Others, And Resolve Conflicts - Couverture souple

Bolton, Robert

 
9780731800315: People Skills: How To Assert Yourself, Listen To Others, And Resolve Conflicts

À propos de l'auteur

Robert Bolton, Ph.D., is president of Ridge Consultants in Cazenovia, New York, a firm that specializes in improving human performance in industry, health care, education, and government. His staff has taught communication skills to thousands of managers, salespersons, first-line supervisors, secretaries, customer-relations personnel, teachers, members of the clergy, health-care workers, couples, and others. He is the author of People Skills, People Styles at Work, and Listen Up or Lose Out.

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