Whether you’re in sales, marketing, or customer service―quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace―building and practicing the skills you need, just when you need them!
Your all-in-one learning experience includes:
For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Mike Snyder is recognized as an industry-leading CRM expert. He is cofounder and principal of Sonoma Partners, a Chicago-based consulting firm that specializes in Microsoft CRM implementations. Microsoft twice awarded Sonoma Partners the Global Microsoft CRM Partner of the Year.
Jim Steger has architected and led multiple award-winning Microsoft CRM deployments, including complex enterprise integration projects. He’s been developing solutions and writing code for Microsoft CRM since the version 1.0 beta. He acted as a technical reviewer for several of the Microsoft CRM certification exams. Jim is also a cofounder and principal of Sonoma Partners.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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