Scenario-Focused Engineering: A Toolbox for Innovation and Customer-Centricity - Couverture souple

De Bonte, Austina; Fletcher, Drew

Couverture souple

ISBN 10 : 0735679339 ISBN 13 : 9780735679337

Editeur : Microsoft Press,U.S., 2014

Synopsis

Blend the art of innovation with the rigor of engineering

Great technology alone is rarely sufficient to ensure a product’s success. Scenario-Focused Engineering is a customer-centric, iterative approach used to design and deliver the seamless experiences and emotional engagement customers demand in new products. In this book, you’ll discover the proven practices and lessons learned from real-world implementations of this approach, including why delight matters, what it means to be customer-focused, and how to iterate effectively using the Fast Feedback Cycle.

 

In an engineering environment traditionally rooted in strong analytics, the ideas and practices for Scenario-Focused Engineering may seem counter-intuitive. Learn how to change your team’s mindset from deciding what a product, service, or device will do and solving technical problems to discovering and building what customers actually want.

 

Improve the methods and mindsets you use to:

• Select a target customer to maximize carryover
• Discover your customer’s unarticulated needs
• Use storytelling to align your team and partners
• Mitigate tunnel vision to generate more innovative ideas
• Use experimentation to fail fast and learn
• Solicit early and ongoing feedback
• Iterate using a funnel-shaped approach
• Manage your projects around end-to-end experiences
• Build a team culture that puts the customer first

A propos du livre

À propos de l?auteur

Austina De Bonte is a trainer, coach, consultant, and change agent. Austina conceived and founded the Scenario-Focused Engineering initiative in 2008 to help accelerate Microsoft’s shift towards dramatically more customer-focused, iterative design and product development approaches. 

 

Drew Fletcher is a software design consultant in the Seattle area. Drew joined Microsoft’s Engineering Excellence team in 2008 as the Director of Program Management where he teamed up with Austina to develop and champion the Scenario-Focused Engineering effort.

À propos de la quatrième de couverture

Blend the art of innovation with the rigor of engineering

Great technology alone is rarely sufficient to ensure a product's success. Scenario-Focused Engineering is a customer-centric, iterative approach used to design and deliver the seamless experiences and emotional engagement customers demand in new products. In this book, you'll discover the proven practices and lessons learned from real-world implementations of this approach, including why delight matters, what it means to be customer-focused, and how to iterate effectively using the Fast Feedback Cycle.

In an engineering environment traditionally rooted in strong analytics, the ideas and practices for Scenario-Focused Engineering may seem counter-intuitive. Learn how to change your team's mindset from deciding what a product, service, or device will do and solving technical problems to discovering and building what customers actually want. Improve the methods and mindsets you use to:

Select a target customer to maximize carryover

Discover your customer's unarticulated needs

Use storytelling to align your team and partners

Mitigate tunnel vision to generate more innovative ideas

Use experimentation to fail fast and learn

Solicit early and ongoing feedback

Iterate using a funnel-shaped approach

Manage your projects around end-to-end experiences

Build a team culture that puts the customer first

"This is an essential book for all engineers building out their innovation capacities." Bruce Nussbaum, former Assistant Managing Editor, Business Week; Professor of Innovation and Design, Parsons The New School for Design
"Scenario-Focused Engineering gives the engineer a new way to narrow in on solutions, with the customer as their partner in a series of focused experiments." Tim Ogilvie, CEO, Peer Insight, and co-author, Designing for Growth
"The Scenario-Focused Engineering approach was foundational to how we evolved our engineering culture, bringing our engineering, design, and marketing teams together." Chuck Friedman, Corporate Vice President, Microsoft

About You

This book's primary audience is software engineers, software development leads, group managers, senior leaders, designers, user researchers, and product planners.

Détails de l'édition

• Éditeur: Microsoft Press,U.S.
• Date d'édition: 2014
• Langue: anglais
• ISBN 10: 0735679339
• ISBN 13: 9780735679337
• Reliure: Broché
• Nombre de pages: 576
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible