Raving Fans: A Revolutionary Approach to Customer Service

Blanchard, Kenneth; Bowles, Sheldon

ISBN 10 : 0739309536 ISBN 13 : 9780739309537

Editeur : Random House Audio, 2004

Synopsis

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

A propos du livre

À propos de l'auteur

Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc.  He is the co-author of The One Minute Manager and eleven other bestselling books.

Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.

The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.

Détails de l'édition

• Éditeur: Random House Audio
• Date d'édition: 2004
• Langue: anglais
• ISBN 10: 0739309536
• ISBN 13: 9780739309537
• Reliure: CD
• Nombre de pages: 1
• Coordonnées du fabricant: non disponible
• Personne responsable: Alive AG; info@alive-ag.de; ; Von-H�nefeld-Str.2 DE 50829 K�ln; K�ln; Allemagne