An outline and discussion of the nine key "people" issues upon which successfully managed and profitable oprganizations rely. The author supports his findings with a range of data, and demonstrates how and why firms that emphasize high standards of employee professionalism are more successful.
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David Maister is widely recognised as the premier expert on professional service firm management. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Inc., a consulting firm which serves a broad range of professions. He is also the author of several books including The Trusted Advisor (074320963X), True Professionalism (0684866250) and Managing The Professional Service Firm (0684834316).
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