The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance - Couverture rigide

Bodaken, Bruce; Fritz, Robert

 
9780743288521: The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance
Couverture rigide
ISBN 10 : 0743288521 ISBN 13 : 9780743288521
Editeur : Simon & Schuster Ltd, 2006

Synopsis

One of the most difficult problems for managers to address is substandard work, where performance is weak enough to warrant improvement but not so bad as to justify termination. Too often, managers react by developing "workarounds," such as shifting the workload to the high performers. After all, they don't have time to supply corrections in the face of every minor mistake or ineffective work habit, right? Wrong. As CEO Bruce Bodaken and bestselling author Robert Fritz demonstrate, it's precisely by facing reality early that managers can have the most impact. When they ignore small slip-ups, to avoid confrontation or simply save time, managers sow the seeds for far bigger confrontations and overreactions down the line, by which time real change is almost impossible. Bodaken applied these methods to his company, Blue Shield of California, with astounding results, helping it grow from a $3 billion company five years ago to a $7 billion company today. This commonsense yet revolutionary book, which includes a foreword by Peter Senge, author of the mega bestseller THE FIFTH DISCIPLINE (Random House), will enable every manager to set up a fairer and more efficient organization - one in which employees learn to rely on each other and become committed to helping the company succeed, grow and win.

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À propos de l?auteur

Bruce Bodaken is chairman, president and CEO of Blue Shield of California, the fastest growing health plan in the state. Robert Fritz is one of the original founders of Innovation Associates, along with Charlie Kiefer and Peter Senge. His books include THE PATH OF LEAST RESISTANCE, CREATING and CORPORATE TIDES.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Simon & Schuster Ltd
Date d'édition
2006
Langue
anglais
ISBN 10 
0743288521
ISBN 13 
9780743288521
Reliure
Relié
Nombre de pages
160
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9781451655353: The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance

Edition présentée

ISBN 10 :  1451655355 ISBN 13 :  9781451655353
Editeur : Free Press, 2011
Couverture souple