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Communicating with Patients: Improving Communication, Satisfaction and Compliance - Couverture souple

Ley, Philip

 
9780748731688: Communicating with Patients: Improving Communication, Satisfaction and Compliance

Synopsis

Interpersonal communication is of great importance in the health-care professions. The ability of doctors and others to inform and instil confidence in patients and convince them of the need for their compliance, can make the difference between successful and unsuccessful treatment. Analyzing the problems presented by patients who are non-compliant, and those who have difficulty understanding the instructions they are given, this book describes how professionals can improve their written and spoken communication skills, discussing what methods are likely to work best in different circumstances.

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