Articles liés à Training for Total Quality Management

Training for Total Quality Management - Couverture souple

Evans, Bill; Etc.; Reynolds, Peter; Jeffries, Dave

 
9780749407544: Training for Total Quality Management

Synopsis

Total quality management (TQM) is a concept of integrated management techniques designed to encourage customer service improvements and profitability. Illustrated with case studies, this manual explains how company trainers have a crucial role to play in introducing TQM to their companies.

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