Articles liés à Inspired Customer Service: Strategies for Service Quality
Synopsis
This study focuses on the information business executives need to know in order to envision and create an effective service strategy. It draws its examples from the experiences of numerous companies and from practical research into the major issues. It tackles formulating and implementing service strategies, building value in service strategies, creating a structure for quality, managing cultural change, staff management - selecting, training, empowering and rewarding - and measuring productivity.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Résultats de recherche pour Inspired Customer Service: Strategies for Service Quality
Image d'archives
Inspired Customer Service: Strategies for Service Quality
Edité par
Kogan Page, London, 1993
ISBN 10 : 074940826X
ISBN 13 : 9780749408268
Ancien ou d'occasion
Glossy Card
Vendeur : J J Basset Books, bassettbooks, bookfarm.co.uk, Peter Tavy, Royaume-Uni
Évaluation du vendeur 3 sur 5 étoiles
Glossy Card. Etat : Near Fine (NEAR NEW). No Jacket. Diagrams (illustrateur). This book is part of a large purchase from a Public Sector Library and except where mentioned are for the most part LIKE NEW! MOSTLY the ONLY flaws are the blacked out (they insisted) Library stamps which show many of them to be UNUSED! FEEL FREE TO E-MAIL FOR PHOTOGRAPHS AND FURTHER DETAILS. FROM A DEALER WHO TELLS YOU WHO THEY ARE AND WHAT THEIR TELEPHONE AND ADDRESS CONTACT DETAILS ARE! Size: 8vo - over 7¾" - 9¾". EX PUBLIC SECTOR LIBRARY BLACK. N° de réf. du vendeur 33333334627
Acheter D'occasion
EUR 11,98
Expédition à EUR 23,26
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 1 disponible(s)