12 Ladders to World Class Performance: How Your Organization Can Compete With the Best in the World - Couverture souple

Drennan, David; Pennington, Steuart

 
9780749430009: 12 Ladders to World Class Performance: How Your Organization Can Compete With the Best in the World

Synopsis

In this text the author takes 12 key factors that each contribute towards the achievement of world class performance, and divides each into 5 "rungs" on that ladder. Each section guides the reader through the practical steps of improvement from level 1 (ordinary) to level 5 (world class). These ladders include aligning management objectives; customer focus; managing for quality; teamwork; rewards and recognition.

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