Change Management Excellence: Using the Four Intelligences for Sucessful Organizational Change - Couverture souple

COOK, Sarah

 
9780749440336: Change Management Excellence: Using the Four Intelligences for Sucessful Organizational Change
Couverture souple
ISBN 10 : 0749440333 ISBN 13 : 9780749440336
Editeur : Kogan Page, 2004

Synopsis

In a constantly changing environment, businesses need to innovate and re-generate if they are to remain competitive. This book is intended to provide practical guidance on how to manage change successfully, be it large scale, such as cultural change, or slower, incremental change. Using the "compass of the intelligences", a unique device developed by the authors, Change Management Excellence shows the reader how to lead and navigate change by employing business, political, spiritual and emotional intelligence. Contents include: the business context for change the political environment and internal barriers to change developing a vision of the future recognizing and dealing with emotional reactions to change creating and implementing innovative ideas sustaining and embedding change Practical in approach, Change Management Excellence includes chapter-by-chapter checklists for the reader to use when implementing change. Written in an engaging style, it is also packed with international case studies illustrating how companies have successfully managed change.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos des auteurs

Sarah Cook is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of The Essential Guide to Employee Engagement, Change Management Excellence, Customer Care Excellence and Practical Benchmarking, all published by Kogan Page.

Steve Macaulay is a management development consultant at Cranfield School of Management. He has worked in telecommunications and IT where he has headed several successful change management programmes.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Kogan Page
Date d'édition
2004
Langue
anglais
ISBN 10 
0749440333
ISBN 13 
9780749440336
Reliure
Broché
Numéro d'édition
1
Nombre de pages
240
Coordonnées du fabricant
non disponible
Personne responsable
non disponible