The Interviewer's Handbook: Successful Interviewing Techniques for the Workplace - Couverture rigide

Bunting, Sandra

Couverture rigide

ISBN 10 : 074944293X ISBN 13 : 9780749442934

Editeur : Kogan Page Ltd, 2005

Synopsis

All interviews take place to assist in gathering relevant information from an interviewee. This could be in relation to the recruitment of staff; appraisal of employees; accident investigation or in a variety of other circumstances. Using effective questioning techniques, the interviewer must make the exchange of information seem as natural as possible, whilst at the same time steering the conversation through a predetermined structure. The Interviewer's Handbook is a comprehensive guide to conducting formal employee interviews. Covering disciplinary situations, return to work/absence investigations, appraisal and recruitment interviews, it gives the reader the tools for handling and achieving results from these formal settings. The book provides in-depth guidance on questioning techniques, the use of body language and listening techniques. It also shows how to encourage dialogue and avoid conflict in sensitive situations. Case studies and scenarios are used as clear illustrations of the techniques throughout the book and best practice information, forms and procedures and legal requirements are also included.

A propos du livre

À propos de l?auteur

Sandra Bunting is now a writer and also a part-time Associate Lecturer with the Open University Business School, facilitating student learning on two on-line Business Studies programmes. She was formerly Head of Management Studies at an Oxford Business School and prior to that Head of Division of Business, Leisure and Information Technology at a Leicestershire college. Earlier in her career she was a Lecturer and Programme Area Leader with responsibility for strategic curriculum development of business and management programmes.

Détails de l'édition

• Éditeur: Kogan Page Ltd
• Date d'édition: 2005
• Langue: anglais
• ISBN 10: 074944293X
• ISBN 13: 9780749442934
• Reliure: Relié
• Nombre de pages: 224
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible