The Outsourcing Handbook: How to Implement a Successful Outsourcing Process - Couverture rigide

Power, Mark J.; Desouza, Kevin C; Bonifazi, Carlo

Couverture rigide

ISBN 10 : 0749444304 ISBN 13 : 9780749444303

Editeur : Kogan Page Ltd, 2006

Synopsis

Outsourcing is now increasingly used as a competitive weapon in today's global economy. The Outsourcing Handbook is a step-by-step guide to the whole outsourcing process. It describes each stage or phase of strategic outsourcing, and looks at key factors in the success of a project as well as problem areas and potential pitfalls. Highly practical, it provides an objective, repeatable process that allows organizations to maximize returns on outsourcing investments. Unlike most outsourcing books, it takes a process-oriented, actionable, and structured approach to understanding the intricacies of constructing, managing, and even terminating, an outsourcing engagement.

A propos du livre

À propos des auteurs

Mark J Power is President of ROS Incorporated, an outsourcing education, process and consultancy company based in Chicago, Illinois. For over 15 years he has designed, implemented and managed multimillion-dollar manufacturing, IT and BPO outsourcing initiatives around the globe. Mark is a pioneer in the outsourcing education field as the designer and instructor of the Outsourcing Certificate and Outsourcing Boot Camp university accredited education series. Mark's multimedia-based Strategic Outsourcing Framework education series has been sold in 12 countries around the globe.

Kevin DeSouza is on the faculty of the Information School at the University of Washington. He was previously Director of the Institute for Engaged Business Research, a think tank of the Engaged Enterprise, a strategy consulting firm with expertise in the areas of knowledge management, crisis management, strategic deployment of information systems, and government and competitive intelligence assignments. Kevin DeSouza is the author of Managing Knowledge with Artificial Intelligence, and co-author of Managing Information in Complex Organisations and Engaged Knowledge Management. He is also the editor of New Frontiers of Knowledge Management. Kevin currently serves as a Senior Strategic Adviser to the Engaged Enterprise.

Carlo Bonifazi is co-founder and Vice-President of ROS Incorporated. Carlo has 20 years' experience in diverse technology-related fields and has lead numerous global outsourcing product development and IT initiatives including CTI application development, network infrastructure, telecommunications, security, CRM and ERP implementations.

Détails de l'édition

• Éditeur: Kogan Page Ltd
• Date d'édition: 2006
• ISBN 10: 0749444304
• ISBN 13: 9780749444303
• Reliure: Relié
• Langue: anglais
• Nombre de pages: 240
• Coordonnées du fabricant: non disponible