Dealing with the Boss from Hell: A Guide To Life In The Trenches - Couverture souple

Belding, Shaun

Couverture souple

ISBN 10 : 0749444525 ISBN 13 : 9780749444525

Editeur : Kogan Page Ltd, 2005

Synopsis

Most people spend over half their adult lives at work. This can mean spending all that time with a boss who is ignorant, incoherent, embarrassing, harassing, indecisive, dirty, smelly, sexist, vindictive, unappreciative and crude. "Dealing with the Boss from Hell" is a survival guide, with real-life strategies for dealing with the difficult person who is in charge. There are lots of tips on how to read the mind of the boss, how to deal with their tricks, keep a low profile, and even how to 'retrain' them. There is also great advice on how to stand up to them, talk honestly and directly, and if nothing works, how to get out quickly and cleanly. There are case studies of the different types of difficult boss, such as The Boor, Grumpy, The Slave Driver, and The Exploder, and how best to handle them. "Dealing with the Boss from Hell" is the book that will help everyone to cope with the most difficult of situations.

A propos du livre

À propos de l'auteur

Shaun Belding is the CEO of The Belding Group of Companies, a performance development company with three divisions that include customer service training, mystery shopping and employee performance measurement. Shaun speaks internationally, and is recognised as one of the leading global experts on customer service, service recovery and building positive workplaces.

Détails de l'édition

• Éditeur: Kogan Page Ltd
• Date d'édition: 2005
• Langue: anglais
• ISBN 10: 0749444525
• ISBN 13: 9780749444525
• Reliure: Broché
• Nombre de pages: 148
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible