Dealing with the Employee from Hell: A Guide to Coaching and Motivation - Couverture souple

Belding, Shaun

Couverture souple

ISBN 10 : 0749444533 ISBN 13 : 9780749444532

Editeur : Kogan Page, 2005

Synopsis

Difficult employees can make someone question why they became a manager in the first place. Unpleasant, confrontational or undermining, they can stop a team achieving workplace goals. For some it is a performance issue - no matter how they are managed, they just don't get the job done. For others it's the attitude - they're negative, whiny, miserable and they drag everyone else down with them.

Dealing with the Employee from Hell will help anyone to identify problem colleagues and how best to deal with them: those that need a little encouragement or direction, those that need serious attitude adjustment, and those that need to be 'set free'.

A practical guide, Dealing with the Employee from Hell shows how to set motivating performance standards that will guarantee results. It will help anyone to set goals, observe performance, assess performance, and then respond with non-negotiable performance standards.

A propos du livre

À propos de l'auteur

Shaun Belding is the CEO of The Belding Group of Companies, a performance development company with three divisions that include customer service training, mystery shopping and employee performance measurement. Shaun speaks internationally, and is recognised as one of the leading global experts on customer service, service recovery and building positive workplaces.

Détails de l'édition

• Éditeur: Kogan Page
• Date d'édition: 2005
• Langue: anglais
• ISBN 10: 0749444533
• ISBN 13: 9780749444532
• Reliure: Broché
• Nombre de pages: 168
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible