Dealing With Difficult People - Couverture souple

Lilley, Roy

Couverture souple

ISBN 10 : 0749456604 ISBN 13 : 9780749456603

Editeur : Kogan Page Ltd, 2010

Synopsis

Dealing with difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However by understanding difficult people and the things they do, the problematic situations and awkward issues can be resolved. Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, dealing with difficult customers and handling complaints. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.

A propos du livre

À propos de l?auteur

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines.

Détails de l'édition

• Éditeur: Kogan Page Ltd
• Date d'édition: 2010
• Langue: anglais
• ISBN 10: 0749456604
• ISBN 13: 9780749456603
• Reliure: Broché
• Nombre de pages: 160
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible