Articles liés à Dealing With Difficult People
Synopsis
Dealing with difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However by understanding difficult people and the things they do, the problematic situations and awkward issues can be resolved. Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, dealing with difficult customers and handling complaints. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
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À propos de l?auteur
Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines.
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Dealing with Difficult People (Creating Success, 47)
Edité par
Kogan Page, 2010
ISBN 10 : 0749456604
ISBN 13 : 9780749456603
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Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
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Paperback. Etat : Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR003169904
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Dealing with Difficult People (Creating Success, 47)
Edité par
Kogan page, 2010
ISBN 10 : 0749456604
ISBN 13 : 9780749456603
Ancien ou d'occasion
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Vendeur : WeBuyBooks, Rossendale, LANCS, Royaume-Uni
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Etat : Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. N° de réf. du vendeur wbs3418271254
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Dealing with Difficult People : Handle Aggression; Manage Conflict; Motivate Poor Performers
Edité par
Kogan Page, Limited, 2010
ISBN 10 : 0749456604
ISBN 13 : 9780749456603
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Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
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Etat : Very Good. Ships from the UK. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur 45131167-20
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Dealing with Difficult People (Sunday Times Creating Success)
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Kogan Page, 2010
ISBN 10 : 0749456604
ISBN 13 : 9780749456603
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Vendeur : medimops, Berlin, Allemagne
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Etat : good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. N° de réf. du vendeur M00749456604-G
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Dealing with Difficult People (Sunday Times Creating Success)
Edité par
Kogan Page, 2010
ISBN 10 : 0749456604
ISBN 13 : 9780749456603
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Couverture souple
Vendeur : medimops, Berlin, Allemagne
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Etat : as new. Wie neu/Like new. N° de réf. du vendeur M00749456604-N
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Dealing With Difficult People
Edité par
Kogan Page, 2010
ISBN 10 : 0749456604
ISBN 13 : 9780749456603
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Vendeur : Anybook.com, Lincoln, Royaume-Uni
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Etat : Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings In good all round condition. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,350grams, ISBN:9780749456603. N° de réf. du vendeur 9652885
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Dealing with Difficult People (Creating Success)
Edité par
Kogan page, 2010
ISBN 10 : 0749456604
ISBN 13 : 9780749456603
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Paperback. Etat : Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. N° de réf. du vendeur 3698143
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Dealing with Difficult People (Creating Success)
Edité par
Kogan page, 2010
ISBN 10 : 0749456604
ISBN 13 : 9780749456603
Ancien ou d'occasion
Paperback
Vendeur : Greener Books, London, Royaume-Uni
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Paperback. Etat : Used; Very Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books. N° de réf. du vendeur 2861813
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Dealing with Difficult People : Handle Aggression; Manage Conflict; Motivate Poor Performers
Edité par
Kogan Page, Limited, 2010
ISBN 10 : 0749456604
ISBN 13 : 9780749456603
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
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Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers (Sunday Times Creating Success)
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Paperback. Etat : New. N° de réf. du vendeur Abebooks127563
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