Dealing With Difficult People - Couverture souple

Lilley, Roy

 
9780749466947: Dealing With Difficult People
Couverture souple
ISBN 10 : 0749466944 ISBN 13 : 9780749466947
Editeur : Kogan Page Ltd, 2013

Synopsis

Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

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À propos de l?auteur

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Kogan Page Ltd
Date d'édition
2013
Langue
anglais
ISBN 10 
0749466944
ISBN 13 
9780749466947
Reliure
Broché
Numéro d'édition
2
Nombre de pages
168
Coordonnées du fabricant
non disponible
Personne responsable
non disponible