Dealing with Difficult People - Couverture souple

Lilley, Roy

 
9780749475598: Dealing with Difficult People
Couverture souple
ISBN 10 : 0749475595 ISBN 13 : 9780749475598
Editeur : Kogan Page Ltd, 2016

Synopsis

Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This third edition of the best-selling Dealing with Difficult People provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

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À propos de l?auteur

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for the Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Kogan Page Ltd
Date d'édition
2016
Langue
anglais
ISBN 10 
0749475595
ISBN 13 
9780749475598
Reliure
Broché
Numéro d'édition
3
Nombre de pages
160
Coordonnées du fabricant
non disponible
Personne responsable
non disponible