Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People - Couverture souple

Livre 13 sur 28: Creating Success

Lilley, Roy

 
9780749486419: Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People
Couverture souple
ISBN 10 : 0749486414 ISBN 13 : 9780749486419
Editeur : Kogan Page, 2019

Synopsis

Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.

By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Fully updated for 2019, this 4th edition of the best-selling Dealing with Difficult People now features even more practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

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Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

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À propos de l'auteur

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for the Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Kogan Page
Date d'édition
2019
Langue
anglais
ISBN 10 
0749486414
ISBN 13 
9780749486419
Reliure
Broché
Numéro d'édition
4
Nombre de pages
176
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9780749498795: Dealing With Difficult People: Fast, Effective Strategies for Handling Problem People

Edition présentée

ISBN 10 :  074949879X ISBN 13 :  9780749498795
Editeur : Kogan Page Ltd, 2019
Couverture rigide