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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions - Couverture souple
Synopsis
Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.
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Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
Edité par
Piatkus, 1991
ISBN 10 : 0749910917
ISBN 13 : 9780749910914
Ancien ou d'occasion
Couverture souple
Vendeur : WeBuyBooks, Rossendale, LANCS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. N° de réf. du vendeur wbs7155777130
Quantité disponible : 1 disponible(s)
Image fournie par le vendeur
Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
Edité par
Piatkus, 1991
ISBN 10 : 0749910917
ISBN 13 : 9780749910914
Ancien ou d'occasion
Couverture souple
Vendeur : WeBuyBooks, Rossendale, LANCS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. N° de réf. du vendeur wbs3926930868
Quantité disponible : 1 disponible(s)
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Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions (Business)
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions (Business) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9780749910914
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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
Edité par
Judy Piatkus Publishers Ltd, 1991
ISBN 10 : 0749910917
ISBN 13 : 9780749910914
Ancien ou d'occasion
Couverture souple
Edition originale
Vendeur : Lomond Sales, Helensburgh, ARGYL, Royaume-Uni
Évaluation du vendeur 4 sur 5 étoiles
Roberta Cava's book will benefit everyone who has to deal with irate, rude, impatient or aggressive people. Whether they are frustrated customers, irritating subordinates, manipulative bosses or non-communicative co-workers there are proven strategies here for handling stressful situations and defusing tensions calmly and professionally. This book is n near fine condition with only a couple of tiny creases to the corners. Otherwise the cover remains crisp and all pages are clean and unmarked throughout. N° de réf. du vendeur ABE-1755530694497
Quantité disponible : 1 disponible(s)
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Dealing with Difficult People and#8212; Proven Strategies for Handling Stressful Situations and Defusing Tensions
Vendeur : Reuseabook, Gloucester, GLOS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. N° de réf. du vendeur CHL1364856
Quantité disponible : 1 disponible(s)
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Dealing with Difficult People and#8212; Proven Strategies for Handling Stressful Situations and Defusing Tensions
Vendeur : Reuseabook, Gloucester, GLOS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Grubby book may have mild dirt or some staining, mostly on the edges of pages. N° de réf. du vendeur CHL10036310
Quantité disponible : 1 disponible(s)
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Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions (Business)
Vendeur : Bahamut Media, Reading, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 6545-9780749910914
Quantité disponible : 3 disponible(s)
Image d'archives
Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
Edité par
Judy Piatkus Publishers Ltd, 1991
ISBN 10 : 0749910917
ISBN 13 : 9780749910914
Ancien ou d'occasion
Couverture souple
Vendeur : Phatpocket Limited, Waltham Abbey, HERTS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. N° de réf. du vendeur Z1-C-006-02896
Quantité disponible : 1 disponible(s)
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Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
Vendeur : Aardvark Rare Books, Bucknell, SHROP, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
paperback. Etat : Very Good. **PAPERBACK** No stamps or inscriptions; clean condition. N° de réf. du vendeur mon0000346927
Quantité disponible : 1 disponible(s)
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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions (Business)
Edité par
Piatkus Books, 1991
ISBN 10 : 0749910917
ISBN 13 : 9780749910914
Ancien ou d'occasion
Paperback
Vendeur : Jenhams Books, Dundee, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. Very Good or better condition, Near Fine. This book is in stock now, in our UK premises. Photos of our books are available on request (dustjacket and cover illustrations vary, and unless the image accompanying the listing is marked 'Bookseller Image', it is an Abebooks Stock Image, NOT our own). BUYERS OUTSIDE UK please also note the following: 1. shipping rates apply to packets of 750g and under, and should the packed weight of an item exceed this we reserve the right to ship via 'Economy', or request extra postage prior to fulfilling the order, or cancel 2. many countries apply import or other taxes - these are the buyers responsibility; we may ask for extra payment to cover any taxes which we have to pay 'up front' on the buyer's behalf. N° de réf. du vendeur mon0000115561
Quantité disponible : 1 disponible(s)