Synopsis
In this completely rewritten edition of John Oakland's best-selling book, he presents a comprehensive yet practical model for Total Quality Management. * More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. * New material on quality function deployment (QFD). * Material on assessing quality systems including the Baldrige and EQA criteria. * New chapters on communications and the quality strategy. * Additional chapter on measurement and benchmarking. * New chapter on teamwork for culture change, including the 'Drive' model. Professor Oakland's book aims to show managers how to implement a Total Quality Management strategy throughout all their activities and thereby achieve top quality performance overall, not just in product or service quality. The book will also meet the requirements of students following courses in management, science and engineering, as well as those working towards professional qualifications in management of quality assurance (such as membership of the Institute of Quality Assurance).
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Total Quality Management: The Management of Change Through Process Improvement
Edité par
Butterworth-Heinemann, 1995
ISBN 10 : 0750609931
ISBN 13 : 9780750609937
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Total Quality Management: The Management of Change Through Process Improvement
Edité par
Butterworth-Heinemann, 1995
ISBN 10 : 0750609931
ISBN 13 : 9780750609937
Ancien ou d'occasion
Couverture rigide
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
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Total Quality Management: The Management of Change Through Process Improvement
Edité par
Butterworth-Heinemann, 1993
ISBN 10 : 0750609931
ISBN 13 : 9780750609937
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Total Quality Management: The route to improving performance
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A Butterworth-Heinemann Title, 1994
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Hardcover. Etat : Very Good. Total Quality Management: The route to improving performance This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . N° de réf. du vendeur 7719-9780750609937
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Total Quality Management: The route to improving performance
Edité par
Butterworth-Heinemann Ltd, 1995
ISBN 10 : 0750609931
ISBN 13 : 9780750609937
Ancien ou d'occasion
Couverture rigide
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Total Quality Management: The route to improving performance
Edité par
Butterworth-Heinemann Ltd, 1994
ISBN 10 : 0750609931
ISBN 13 : 9780750609937
Ancien ou d'occasion
Couverture rigide
Vendeur : BoundlessBookstore, Wallingford, Royaume-Uni
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Hardcover. Etat : Good. Good condition. Light wear to boards. Content is clean and bright. Owner name to paste down. Good DJ with some edge wear and creasing. N° de réf. du vendeur 9999-99999601256
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Total Quality Management : The Route to Improving Performance
Edité par
Taylor & Francis Group, 1993
ISBN 10 : 0750609931
ISBN 13 : 9780750609937
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Image d'archives
Total Quality Management : The Route to Improving Performance
Edité par
Taylor & Francis Group, 1993
ISBN 10 : 0750609931
ISBN 13 : 9780750609937
Ancien ou d'occasion
Couverture rigide
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. 2nd Edition. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur 6927951-6
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Total Quality Management: The Management of Change Through Process Improvement
Edité par
Butterworth-Heinemann, 1995
ISBN 10 : 0750609931
ISBN 13 : 9780750609937
Ancien ou d'occasion
Couverture rigide
Vendeur : Phatpocket Limited, Waltham Abbey, HERTS, Royaume-Uni
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Etat : Acceptable. Used - Acceptable. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library with wear and barcode page may have been removed. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. N° de réf. du vendeur Z1-B-016-01927
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Total Quality Management: The route to improving performance
Edité par
Taylor & Francis Ltd, United Kingdom, Oxford, 1993
ISBN 10 : 0750609931
ISBN 13 : 9780750609937
Ancien ou d'occasion
Paperback
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
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Paperback. Etat : Very Good. In this completely rewritten edition of John Oakland's best-selling book, he presents a comprehensive yet practical model for Total Quality Management. * More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. * New material on quality function deployment (QFD). * Material on assessing quality systems including the Baldrige and EQA criteria. * New chapters on communications and the quality strategy. * Additional chapter on measurement and benchmarking. * New chapter on teamwork for culture change, including the 'Drive' model. Professor Oakland's book aims to show managers how to implement a Total Quality Management strategy throughout all their activities and thereby achieve top quality performance overall, not just in product or service quality. The book will also meet the requirements of students following courses in management, science and engineering, as well as those working towards professional qualifications in management of quality assurance (such as membership of the Institute of Quality Assurance). The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR001299590
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