Total Quality Management: Text With Cases - Couverture souple

Oakland, John; Porter, Leslie J.

Couverture souple

ISBN 10 : 0750621249 ISBN 13 : 9780750621243

Editeur : Butterworth-Heinemann Ltd, 1995

Synopsis

Provides comprehensive coverage of Total Quality Management (TQM) for students. This book presents a simple model for TQM in a logical sequence, and is illustrated with real-life cases. It demonstrates how a TQM strategy can be applied to all business activities. An ELBS/LPBB edition is available.

A propos du livre

Présentation de l'éditeur

'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance.

This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.

Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.

Détails de l'édition

• Éditeur: Butterworth-Heinemann Ltd
• Date d'édition: 1995
• Langue: anglais
• ISBN 10: 0750621249
• ISBN 13: 9780750621243
• Reliure: Broché
• Nombre de pages: 448
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible