This ia a manual for those managing, designing, implementing, auditing or assessing quality systems that aim to meet the Quality Standard. It provides instructions on putting quality to work, and how to become and remain accredited to the quality-system standard. This edition contains the clarifications and amendments to the standard that have been accepted by the ISO and will be expected by assessors during ongoing surveillance for compliance. The approach taken in the handbook aims to be appropriate for quality practitioners in any type of organization. It also features tables and details of related standards.
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David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.
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