Total Organizational Excellence: Achieving World-class Performance - Couverture rigide

Oakland, John

Couverture rigide

ISBN 10 : 0750632097 ISBN 13 : 9780750632096

Editeur : Butterworth-Heinemann Ltd, 1999

Synopsis

Organizational excellence must be integrated into the strategy of business through an understanding of the key business processes. This text leads through process analysis, self-assessment and benchmarking, to identifying the improvement opportunities for the organisation, including people development. Some of the material appearing in this work is derived from "Total Quality Management" by the same author, but it extends and reorganizes the principles derived from that around a new framework, in which people and culture, business process and benchmarking predominate. It is based on research and case study work at the University of Bradford European Centre for TQM, and is suitable for MBA students as well as practising managers.

A propos du livre

Présentation de l'éditeur

Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization.



Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management.

Détails de l'édition

• Éditeur: Butterworth-Heinemann Ltd
• Date d'édition: 1999
• Langue: anglais
• ISBN 10: 0750632097
• ISBN 13: 9780750632096
• Reliure: Relié
• Nombre de pages: 464
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible