The Veterinary Receptionist: Essential Skills for Client Care - Couverture souple

Corsan, John R.; Mackay, A.R.

Couverture souple

ISBN 10 : 0750642254 ISBN 13 : 9780750642255

Editeur : Butterworth-Heinemann Ltd, 1999

Synopsis

As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. This new book is a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively, including: guidelines on drug dispensing, commonly asked questions, emergencies (e.g. poisoning, RTAs), and basic first aid. John Corsan runs Vetlink, a company specialising in continuing education courses for the veterinary profession. One of the courses he runs is 'Receptionist 2000'.

A propos du livre

Présentation de l'éditeur

As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text.

Détails de l'édition

• Éditeur: Butterworth-Heinemann Ltd
• Date d'édition: 1999
• Langue: anglais
• ISBN 10: 0750642254
• ISBN 13: 9780750642255
• Reliure: Broché
• Nombre de pages: 170
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible