Synopsis
Covering, in a handy pocket-sized format, the development, implementation and assessment of quality systems, this text provides the whats, whys and hows of ISO 9000:2000 to assist quality system developers to meet requirements and to help auditors perform effective audits. Presented in bullet point format, the author guides the reader through each of the clauses in ISO 9001:2000, after laying down the fundamental concepts of quality management and the development of quality systems. Full of task lists, flowcharts, definitions, hints, tips and questions for both developers amd auditors, this pocket book is suitable for those whose work takes them away from the office or as a memory jogger for preparing proposals, policies, procedures, letters of planning audits, or meeting staff, clients and executives.
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