Managing the IT Services Process - Couverture souple

Bruton, Noel

 
9780750657235: Managing the IT Services Process
Couverture souple
ISBN 10 : 0750657235 ISBN 13 : 9780750657235
Editeur : Routledge, 2004

Synopsis

Recognizing the truth of IT service delivery, this instructional manual takes the overall view of the service management process and links together the elements of service level management, systems availability, costs and benchmarking, and the helpdesk. Techniques, charts, methods, case studies and anecdotes are included to support the points made in the text. The author encourages the reader to formulate an end-to-end IT service process by using a step-by-step approach. Integration in IT is encouraged and this book should therefore be useful for managers involved in the field of unified process.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Noel Bruton is an independent consultant and trainer with a global business reputation. His experience is sought by commercial and public service organizations, conferences, press and broadcast media around the world. He has been in IT since 1979 and advising corporations on improving IT support methods since 1991. He writes with knowledge, pragmatism and infectious enthusiasm. Visit his Website for helpdesk and call-center service managers at http://www.noelbruton.com

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Routledge
Date d'édition
2004
Langue
anglais
ISBN 10 
0750657235
ISBN 13 
9780750657235
Reliure
Broché
Nombre de pages
242
Coordonnées du fabricant
non disponible
Personne responsable
non disponible