Caring for the Customer Super Series - Couverture souple

Edmonds, Jane; Senter, Howard

Couverture souple

ISBN 10 : 0750658401 ISBN 13 : 9780750658409

Editeur : Pergamon Flexible Learning, 2002

Synopsis

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, "Super Series" provides essential solutions, frameworks and techniques to support management and leadership development. Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management, this workbook is well-structured and easy to follow. It is fully revised and updated.

Détails de l'édition

• Éditeur: Pergamon Flexible Learning
• Date d'édition: 2002
• Langue: anglais
• ISBN 10: 0750658401
• ISBN 13: 9780750658409
• Reliure: Broché
• Numéro d'édition: 4
• Nombre de pages: 120
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible