Customer Service Training - Couverture souple

Kamin, Maxine

Couverture souple

ISBN 10 : 0750663634 ISBN 13 : 9780750663632

Editeur : Routledge, 2006

Synopsis

The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes downloadable resources with PowerPoint™ presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you: • create fantastic customer service to meet your specific needs • raise the bar for service excellence • become a more effective and efficient facilitator • ensure training is on target and gets results “This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.” Fred S. Anton, Chief Executive Officer, Warner Bros. Publications Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.

A propos du livre

À propos de l'auteur

Maxine Karmin

Détails de l'édition

• Éditeur: Routledge
• Date d'édition: 2006
• Langue: anglais
• ISBN 10: 0750663634
• ISBN 13: 9780750663632
• Reliure: Broché
• Numéro d'édition: 1
• Nombre de pages: 224
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible