Articles liés à An Introduction to Help Desk Concepts
Synopsis
This text provides a broad overview of the help desk. Topics include the types of help desks, how they are measured by the organizations they support, the varying roles and skills required within a typical help desk, and the processes, procedures, and technologies that ensure the help desk is operating efficiently and effectively. Hands-on activities and case projects help students learn real-world applications and examples of all concepts covered.
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Présentation de l'éditeur
"A Guide to Service Desk Concepts: Service Desk and the IT Infrastructure Library, Third Edition, International Edition" discusses the different types of help desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical help desk, and the processes and technologies commonly employed to ensure the help desk is operating efficiently and effectively. In the third edition, the author also incorporates the use of ITIL standards, which are becoming increasingly widespread in the help desk field.
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A Guide to Help Desk Concepts
Edité par
Course Technology, 1998
ISBN 10 : 0760071500
ISBN 13 : 9780760071502
Ancien ou d'occasion
paperback
Vendeur : HPB-Red, Dallas, TX, Etats-Unis
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