An Introduction to Help Desk Concepts - Couverture souple

Knapp, Donna

Couverture souple

ISBN 10 : 0760071500 ISBN 13 : 9780760071502

Editeur : Course Technology Inc, 1998

Synopsis

This text provides a broad overview of the help desk. Topics include the types of help desks, how they are measured by the organizations they support, the varying roles and skills required within a typical help desk, and the processes, procedures, and technologies that ensure the help desk is operating efficiently and effectively. Hands-on activities and case projects help students learn real-world applications and examples of all concepts covered.

A propos du livre

Présentation de l'éditeur

"A Guide to Service Desk Concepts: Service Desk and the IT Infrastructure Library, Third Edition, International Edition" discusses the different types of help desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical help desk, and the processes and technologies commonly employed to ensure the help desk is operating efficiently and effectively. In the third edition, the author also incorporates the use of ITIL standards, which are becoming increasingly widespread in the help desk field.

Détails de l'édition

• Éditeur: Course Technology Inc
• Date d'édition: 1998
• Langue: anglais
• ISBN 10: 0760071500
• ISBN 13: 9780760071502
• Reliure: Broché
• Nombre de pages: 352
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible