Articles liés à A Guide to Customer Service Skills for the Help Desk...
Synopsis
This work is designed to provide individuals interested in the field of technical customer support a guide to the soft skills and the self-management skills needed to deliver customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
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A Guide to Customer Service Skills for the Help Desk Professional
Edité par
Cengage Learning, Inc, 1999
ISBN 10 : 0760072620
ISBN 13 : 9780760072622
Ancien ou d'occasion
Paperback
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Fair. This work is designed to provide individuals interested in the field of technical customer support a guide to the soft skills and the self-management skills needed to deliver customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. N° de réf. du vendeur 00103569538
Acheter D'occasion
EUR 6,10
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 2 disponible(s)
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A Guide to Customer Service Skills for the Help Desk Professional
Edité par
Course Technology, 1999
ISBN 10 : 0760072620
ISBN 13 : 9780760072622
Ancien ou d'occasion
Paperback
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G0760072620I3N00
Acheter D'occasion
EUR 6,11
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
A Guide to Customer Service Skills for the Help Desk Professional
Edité par
Course Technology, 1999
ISBN 10 : 0760072620
ISBN 13 : 9780760072622
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N° de réf. du vendeur 4991331-6
Acheter D'occasion
EUR 6,72
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
A Guide to Customer Service Skills for the Help Desk Professional
Edité par
Course Technology, 1999
ISBN 10 : 0760072620
ISBN 13 : 9780760072622
Ancien ou d'occasion
paperback
Vendeur : HPB-Red, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
paperback. Etat : Acceptable. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority! N° de réf. du vendeur S_415766893
Acheter D'occasion
EUR 4,58
Expédition à EUR 3,33
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
A Guide to Customer Service Skills for the Help Desk Professional
Edité par
Cengage Learning, Inc, 1999
ISBN 10 : 0760072620
ISBN 13 : 9780760072622
Ancien ou d'occasion
Paperback
Vendeur : World of Books Inc, Montgomery, IL, Etats-Unis
Évaluation du vendeur 4 sur 5 étoiles
Paperback. Etat : Fair. This work is designed to provide individuals interested in the field of technical customer support a guide to the soft skills and the self-management skills needed to deliver customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. N° de réf. du vendeur CIN0760072620A
Acheter D'occasion
EUR 7,93
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 2 disponible(s)
Image fournie par le vendeur
A Guide to Customer Service Skills for the Help Desk Professional
Edité par
Course Technology, Cambridge, MA, 1999
ISBN 10 : 0760072620
ISBN 13 : 9780760072622
Ancien ou d'occasion
Paperback
Edition originale
Vendeur : True Oak Books, Highland, NY, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. First Edition; First Printing. 0.75 X 7.25 X 9 inches; 288 pages; minor shelf wear on the covers. Previous owner's name on the title page. Very Good condition otherwise. No other noteworthy defects. No markings on text pages. ; - Your satisfaction is our priority. We offer free returns and respond promptly to all inquiries. Your item will be packaged with care and ship on the same or next business day. Buy with confidence. N° de réf. du vendeur HVD-71942-OS-0
Acheter D'occasion
EUR 18,30
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
A Guide to Customer Service Skills for the Help Desk Professional
Edité par
Course Technology Inc, 1999
ISBN 10 : 0760072620
ISBN 13 : 9780760072622
Ancien ou d'occasion
paperback
Vendeur : London Bridge Books, London, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
paperback. Etat : Good. N° de réf. du vendeur 0760072620-3-36427263
Acheter D'occasion
EUR 21,69
Expédition à EUR 53,05
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 1 disponible(s)