Managing Quality: A Practical Guide to Customer Satisfaction - Couverture rigide

Murthy, D B N

Couverture rigide

ISBN 10 : 0761993053 ISBN 13 : 9780761993056

Editeur : SAGE Publications Inc, 1999

Synopsis

This book is a practical guide for the implementation of holistic quality management practices aimed at achieving customer satisfaction. Divided into fourteen chapters, the book provides a judicious blend of select techniques and philosophy for quality management.

The significant features of the book include: A step-by-step, `hands-on′ approach; inclusion of brief cases studies and examples; emphasis on doing simple things rights the first time and every time; jargon-free and easy-to-understand style, assuming little knowledge of statistics or background in quality.

Détails de l'édition

• Éditeur: SAGE Publications Inc
• Date d'édition: 1999
• Langue: anglais
• ISBN 10: 0761993053
• ISBN 13: 9780761993056
• Reliure: Relié
• Nombre de pages: 228
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible