Expert Mediators: Overcoming Mediation Challenges in Workplace, Family, and Community Conflicts - Couverture rigide

Poitras, Jean; Raines, Susan S.

Couverture rigide

ISBN 10 : 0765709635 ISBN 13 : 9780765709639

Editeur : Jason Aronson, Inc., 2012

Synopsis

In the last three decades, mediation has been increasingly used in the United States and elsewhere. Much has been written about the philosophical underpinnings and ethical dilemmas of mediation as well as its applications both within judicial systems and beyond the limits of these systems. However, some very basic challenges remain: How can entrenched positions, strong emotions, and cultural differences be dealt with? Mediation expertise is truly achieved when a mediator learns to overcome these challenges through experience and intuition.

To speed up the learning curve of mediation expertise, Jean Poitras and Susan Raines have benchmarked the mediation process in Expert Mediators: Overcoming Mediation Challenges in Workplace, Family, and Community Conflicts. Tapping the experience and wisdom of over 175 highly qualified mediators from across different realms of the mediation practice (e.g., family mediation, workplace mediation, commercial mediation) and across geographic regions (e.g., U.S., Australia, Europe, Israel, Canada), this book integrates best practices in order to improve the performance of mediators. For each proposed strategy, this book discusses conditions under which each practice should be used as well as approaches to mitigate risks associated with using each strategy and technique.

A propos du livre

À propos des auteurs

Jean Poitras, PhD, is an associate professor of conflict management at HEC Montréal in Canada. He developed comprehensive knowledge of conflict management through his experience as a consultant and the conclusions of his research work. For more than 15 years now, Professor Poitras has been helping professionals develop their skills in negotiation and mediation. His research program focuses on the intervention strategies used in mediation and negotiation, as well as on the development of diagnostic tools to measure the levels of conflict in organizations. Professor Poitras has published numerous articles and books on mediation, negotiation and conflict management. He is a member of the editorial review boards of several publications: Conflict Resolution Quarterly, International Journal of Conflict Management, Negotiation and Conflict Management Research, Negotiation Journal.

Susan S. Raines, PhD,is a diplomat for the U.S. Department of State. She served as a Professor and Associate Director in the graduate program in International Conflict Management and Peacebuilding at Kennesaw State University for more than two decades providing consultation and services to corporate and governmental leaders focused on leadership coaching, strategic decision-making, culture change initiatives, training, team norm-building, change management, crisis negotiation, and scandal prevention and response. She has mediated more than 18,000 cases inside and outside of court systems, trained mediators worldwide, and coached executive leadership teams for Fortune 500 and international organizations. In addition to this text, she had authored more than 55 peer reviewed articles, served as the Editor-in-Chief for Conflict Resolution Quarterly for twelve years, and co-authored Expert Mediators (with Jean Poitras). She has three wonderful adult children who served as a lab for her work, sometimes willingly.

Détails de l'édition

• Éditeur: Jason Aronson, Inc.
• Date d'édition: 2012
• Langue: anglais
• ISBN 10: 0765709635
• ISBN 13: 9780765709639
• Reliure: Relié
• Nombre de pages: 192
• Coordonnées du fabricant: non disponible
• Personne responsable: GPSR Kontakt; gpsr@libri.de; ; Europaallee 1; Bad Hersfeld; 36244; Allemagne