The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program - Couverture souple

Ziegenfuss Jr., James T.; O’Rourke, Patricia

 
9780786448968: The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program
Couverture souple
ISBN 10 : 0786448962 ISBN 13 : 9780786448968
Editeur : McFarland & Co Inc, 2010

Synopsis

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos des auteurs

James T. Ziegenfuss, Jr., a management professor at Penn State University and an active adviser to public and private organizations, is the author of 13 books and more than 150 articles.

The late Patricia O'Rourke was a patient ombudsman at McGill University Health Centre for over 30 years and taught courses on alternative health care and healing at Concordia University in Montreal, Quebec.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
McFarland & Co Inc
Date d'édition
2010
Langue
anglais
ISBN 10 
0786448962
ISBN 13 
9780786448968
Reliure
Broché
Numéro d'édition
2
Nombre de pages
214
Coordonnées du fabricant
non disponible
Personne responsable
non disponible