Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
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RUSSELL M. LINDEN Ph.D., is principal of Russ Linden &Associates, a management consulting firm that focuses on publicsector innovations. His clients have included the National Academyof Sciences, the Internal Revenue Service, the Departments of theArmy and Navy, the National Academy of Public Administration, theFBI Academy, and more than three dozen state and local governmentagencies. He is the author of From Vision to Reality: Strategies ofSuccessful Innovators in Government (1990).
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Etat : Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N° de réf. du vendeur 39927785-6
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Vendeur : Wonder Book, Frederick, MD, Etats-Unis
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Vendeur : Bingo Used Books, Vancouver, WA, Etats-Unis
Hardcover. Etat : Fine. Etat de la jaquette : Very Good. Hardback in near fine condition in very good+ dust jacket. N° de réf. du vendeur 30432
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Vendeur : Wonder Book, Frederick, MD, Etats-Unis
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Vendeur : HPB-Ruby, Dallas, TX, Etats-Unis
hardcover. Etat : Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! N° de réf. du vendeur S_462338948
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Vendeur : HPB-Emerald, Dallas, TX, Etats-Unis
hardcover. Etat : Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! N° de réf. du vendeur S_462063456
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Vendeur : medimops, Berlin, Allemagne
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Vendeur : Cheryl's Books, Vinemont, AL, Etats-Unis
Hardcover. Etat : Good. Hardback with dust jacket in great condition. N° de réf. du vendeur A34026
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