Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
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RUSSELL M. LINDEN Ph.D., is principal of Russ Linden &Associates, a management consulting firm that focuses on publicsector innovations. His clients have included the National Academyof Sciences, the Internal Revenue Service, the Departments of theArmy and Navy, the National Academy of Public Administration, theFBI Academy, and more than three dozen state and local governmentagencies. He is the author of From Vision to Reality: Strategies ofSuccessful Innovators in Government (1990).
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Vendeur : BooksRun, Philadelphia, PA, Etats-Unis
Hardcover. Etat : Good. First Edition. It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience. N° de réf. du vendeur 078790015X-11-1
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Vendeur : Wonder Book, Frederick, MD, Etats-Unis
Etat : Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included. N° de réf. du vendeur Y11I-00235
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Vendeur : Wonder Book, Frederick, MD, Etats-Unis
Etat : Very Good. Very Good condition. Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. N° de réf. du vendeur J07P-00132
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Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
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Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
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Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Hardcover. Etat : Good. No Jacket. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G078790015XI3N01
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Vendeur : Bingo Used Books, Vancouver, WA, Etats-Unis
Hardcover. Etat : Fine. Etat de la jaquette : Very Good. Hardback in near fine condition in very good+ dust jacket. N° de réf. du vendeur 30432
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Vendeur : Cheryl's Books, Vinemont, AL, Etats-Unis
Hardcover. Etat : Good. Hardback with dust jacket in great condition. N° de réf. du vendeur A34026
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Vendeur : Wonder Book, Frederick, MD, Etats-Unis
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Vendeur : Wonder Book, Frederick, MD, Etats-Unis
Etat : Very Good. Signed Copy First edition copy. . Very Good dust jacket. Inscribed by author on front endpage. N° de réf. du vendeur SA13OS-00361
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