Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations - Couverture rigide

Costantino, Cathy A.; Merchant, Christina Sickles

Couverture rigide

ISBN 10 : 0787901628 ISBN 13 : 9780787901622

Editeur : Jossey-Bass Inc.,U.S., 1995

Synopsis

Expert advice on building better conflict management programs

Conflict in the workplace is always an eventuality. But it needn'tbe so costly or counter-productive. This book presents a clear,step-by-step approach for developing conflict management systemswithin any organization that anticipate the inevitability ofconflict and deal with it in a effecient, cost-effective way. Theauthors, both promiment experts in the field, present a structuredprocess for assessing conflict management programs in order toimprove them or to implement new ones. As such, this book serves asan excellent resource for organization development and humanresource professionals and consultants interested in proactivelytackling the business concerns that conflict brings.

A propos du livre

À propos de l?auteur

CATHY A. COSTANTINO is director of the ADR program at the Federal Deposit Insurance Corporation (FDIC) and adjunct professor at Georgetown Law School. She is part of the government-wide ADR committee and chairs the Dispute Systems Design/Organization Development sector of the Society of Professionals in Dispute Resolution (SPIDR). CHRISTINA SICKLES MERCHANT is director of Labor-Management Cooperation at the Federal Labor Relations Authority (FLRA) and the current president of SPIDR.

Détails de l'édition

• Éditeur: Jossey-Bass Inc.,U.S.
• Date d'édition: 1995
• Langue: anglais
• ISBN 10: 0787901628
• ISBN 13: 9780787901622
• Reliure: Relié
• Nombre de pages: 272
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible