Why Didn't You Say That in the First Place? How to Be Understood at Work - Couverture souple

Heyman, Richard

Couverture souple

ISBN 10 : 0787903442 ISBN 13 : 9780787903442

Editeur : Jossey-Bass, 1997

Synopsis

Ever get the feeling that your coworkers don't understand you?
Misunderstanding through poor communication is rampant in theworkplace, yet most workers just shrug their shoulders and acceptmisunderstanding as a fact of life. In Why Didn't You Say thatin the First Place?, the author offers a path to clearcommunication by demonstrating how we can always reach full mutualunderstanding with others by using the power of plain talk in asystematic way.

You'll discover:
* Why nobody understands you
* Why misunderstanding is normal
* The power of strategic talk
* Communicating when understanding is critical
It is full of anecdotes, illustrations, sample conversations, andchecklists to show readers how misunderstandings can be preventedin everyday settings.

A propos du livre

À propos de l?auteur

RICHARD HEYMAN is a specialist in the use of language in everyday life, a professor at the University of Calgary, and president of Richard Heyman Associates, a business communications consulting company. He lives in Calgary, Canada.

Détails de l'édition

• Éditeur: Jossey-Bass
• Date d'édition: 1997
• Langue: anglais
• ISBN 10: 0787903442
• ISBN 13: 9780787903442
• Reliure: Broché
• Nombre de pages: 212
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible