A Road Map to the Future of Health Care Richard Coffey, Kate Fenner, and Sheryl Stogis bring together their years of experience to show how to avoid the most common problems on the journey toward integration. They offer an expanded view of the health and community services required of the emerging integrated health system. Using a powerful three-strategy plan, they outline a comprehensive, community-based approach to health promotion and maintenance that sustains and improves the health of all people in the communities served. With models, techniques, and practical tools, Virtually Integrated Health Systems Details a unique taxonomy of healthcare, health, and social services and shows how to assess your own, your potential partners', and even your competitors' scope of services Offers guidance and insights to address organizational issues of culture, leadership, and human resources Uses the criteria common to most external assessment and accreditation organizations to show how to make external expectations and evaluation criteria a vital part of the assessment process
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RICHARD J. COFFEY internationally recognized author, speaker, and consultant, is director of program and operations analysis at the University of Michigan Health System. He is also adjunct associate professor in industrial and operations engineering at the University of Michigan and a consultant with Compass Group, Inc., Cincinnati, Ohio. He is coauthor, with colleague Ellen J. Gaucher, of Total Quality in Healthcare (Jossey--Bass, 1993) and Transforming Healthcare Organizations (Jossey--Bass, 1990). KATE M. FENNER is president of Compass Group, Inc., and an active faculty member of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). A national speaker on topics of quality improvement, leadership, and organizational effectiveness, she is coauthor, with Peter Fenner, of Manual of Nursing Recruitment and Retention (1988) and author of the classic text Ethics and Law in Nursing (1980). SHERYL L. STOGIS is president and chief executive officer of the Michigan Peer Review Organization and a consultant and faculty member for Compass Group, Inc. Her twenty years of healthcare experiences include work with the Regional Organ Bank of Illinois, the JCAHO, the Japan Hospital Quality Assurance Society, and other organizations in the areas of quality management, performance measurement, education, marketing, operations, and nursing.
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