Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients - Couverture rigide

Baker, Susan Keane

 
9780787941581: Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients
Couverture rigide
ISBN 10 : 0787941581 ISBN 13 : 9780787941581
Editeur : Jossey-Bass Inc.,U.S., 1998

Synopsis

Strategies for Building Satisfying Patient Relationships

New England Healthcare Assembly

This book fills a huge void in the areas of medical education andthe delivery of patient service. The clear advice about how toidentify and respond to patient needs and preferences is essentialreading for physicians and those who work with them. If thepersonal rewards of medicine are important to you, read thisbook.

--Joseph A. Lieberman, III, chairman, department of family andcommunity medicine, clinical professor of family medicine, ThomasJefferson University

This important resource describes how to develop the qualities ofunderstanding, empathy, and compassion that help to meet and exceedpatient expectations. Managing Patient Expectations is filled withrealistic and cost-effective strategies for maintaining patientsatisfaction, creating loyalty, and increasing referrals. SusanKeane Baker explains how to find out what patients really think andhow physicians can best respond in a variety of situations.Co-published with the Healthcare Assembly Press.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

SUSAN KEANE BAKER is an educator, author, and speaker on the topics of practice management, service quality, and risk management. Baker serves on the faculty for the Healthcare Assembly's Physician Practice Management Certificate Program, Managed Care College and Risk Management Certificate Program. She has held various leadership positions in hospitals and managed care organizations and teaches graduate seminars in practice management for several universities.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Jossey-Bass Inc.,U.S.
Date d'édition
1998
Langue
anglais
ISBN 10 
0787941581
ISBN 13 
9780787941581
Reliure
Relié
Nombre de pages
304
Coordonnées du fabricant
non disponible
Personne responsable
non disponible