Reinventor Fieldbook Tools Government - Couverture souple

Osborne, David

Couverture souple

ISBN 10 : 0787943320 ISBN 13 : 9780787943325

Editeur : John Wiley & Sons, 2000

Synopsis

Presenting more than 70 tools, The Reinventor's Fieldbook includes hundreds of practical "lessons learned," "do's and don'ts," "steps to take," and "pitfalls to avoid" in public management and governance. Based on dozens of case studies from five countries, it covers the waterfront of high-performance public organizations, including: customer choice and customer service standards, performance measurement, and performance budgeting; employee empowerment and labor-management partnerships; managed competition and asset privatization; partnerships with communities; culture change strategies; and administrative system reform.

A propos du livre

À propos de l?auteur

DAVID OSBORNE is author or coauthor of several books on government reform, including Reinventing Government and Banishing Bureaucracy. A partner in the Public Strategies Group, Osborne has consulted with governments at every level to help develop strategies for improving performance. In 1993, he served as a senior advisor to Vice President Al Gore and as chief author of the 1993 report of the National Performance Review. PETER PLASTRIK is coauthor of Banishing Bureaucracy and author of numerous articles about reinventing government, community development, and economic development. A former chief deputy of the Michigan Department of Commerce, he now consults for foundations, nonprofit organizations, and governments.

Détails de l'édition

• Éditeur: John Wiley & Sons
• Date d'édition: 2000
• Langue: anglais
• ISBN 10: 0787943320
• ISBN 13: 9780787943325
• Reliure: Broché
• Nombre de pages: 708
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible