Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers - Couverture souple

Sherman, Stephanie G.; Sherman, V. Clayton

Couverture souple

ISBN 10 : 0787943924 ISBN 13 : 9780787943929

Editeur : Jossey-Bass, 1998

Synopsis

A valuable tool for any health care leader dedicated to improvingthe quality of care and enhancing patient satisfaction. Combiningtheory and discussion with a practical `action plan' format, Sherman challenges the reader to think about solutions, not justideas.
--Irwin Press, president, Press, Ganey Associates, Inc.

Whether you're a CEO, a caregiver, or simply someone who caresabout the results of service initiatives, you'll find plenty ofgreat ideas in this book.
--Mark C. Clement, president and CEO, Holy Cross Hospital, Winner,1994 AHA Great Comebacks Award, 1996 International Enterprise Awardfor Customer Satisfaction, 1998 Global Best Practices Award forCustomer Service

Total Customer Satisfaction reports on the breakthrough methodsused by awarding winning hospitals and health care organizations toachieve top-rated national status in customer satisfaction. Learnfrom top experts in the field of how to create and implement totalcustomer satisfaction tactical plan that will boost customersatisfaction ratings in your health care organization.

A propos du livre

À propos de l'auteur

STEPHANIE G. SHERMAN is executive vice president of ManagementHouse, Inc. and is the author of Make Yourself Memorable, which wasadopted by the Newbridge Executive Program.

V. CLAYTON SHERMAN is the author of the bestselling Jossey-Bassbook Creating the New American Hospital.

Détails de l'édition

• Éditeur: Jossey-Bass
• Date d'édition: 1998
• Langue: anglais
• ISBN 10: 0787943924
• ISBN 13: 9780787943929
• Reliure: Broché
• Nombre de pages: 399
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible