Measuring Performance in Public and Nonprofit Organizations - Couverture rigide

Poister, Theodore H.

Couverture rigide

ISBN 10 : 078794999X ISBN 13 : 9780787949990

Editeur : Jossey-Bass Inc.,U.S., 2003

Synopsis

In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results oriented management approaches as strategic management, results based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision making and improve agency and program performance.

A propos du livre

À propos de l'auteur

Theodore H. Poister is professor of public administration at Georgia State University, where he specializes in public management and applied research methods. He is the author of four books and numerous journal articles and has been involved in performance measurement projects with a number of state agencies in Pennsylvania and Georgia, various local governments and nonprofit organizations, and the Transportation Research Board.

Détails de l'édition

• Éditeur: Jossey-Bass Inc.,U.S.
• Date d'édition: 2003
• Langue: anglais
• ISBN 10: 078794999X
• ISBN 13: 9780787949990
• Reliure: Relié
• Numéro d'édition: 1
• Nombre de pages: 320
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible