Breakthrough Performance Health Care - Couverture souple

J. Gaucher, Ellen

Couverture souple

ISBN 10 : 0787952311 ISBN 13 : 9780787952310

Editeur : John Wiley & Sons, 2000

Synopsis

Transform your organization. Learn to inspire the critical shared sense of urgency that is key to effective and successful innovation with acclaimed quality management gurus Ellen Gaucher and Richard Coffey as your guides. Drawing on analysis of the most current research and highlighting instructive case examples, Gaucher and Coffey will show you how to enhance organizational readiness and stimulate innovation beyond evolutionary incremental upgrades to achieve revolutionary breakthrough-level improvement in organizational performance.

A propos du livre

À propos de l?auteur

ELLEN J. GAUCHER is group vice president for operations/quality and customer satisfaction at Wellmark, Inc., Blue Cross and Blue Shield of Iowa and South Dakota. She is associate editor for Aspen's Quality Management in Health Care and serves as a board member of the Institute for Healthcare Improvement. RICHARD J. COFFEY, Ph.D., is director of program and operations analysis, and director of research and planning, at the University of Michigan Health System, Ann Arbor, Michigan. He has served in staff, consulting, and leadership roles in many university and community health care, consulting, government, insurance, and private organizations for nearly thirty years.Gaucher and Coffey have co-authored two award-winning books. The first, Transforming Healthcare Organizations, won the 1992 James A. Hamilton book-of-the-year award from the American College of Healthcare Executives. The second, Total Quality in Healthcare, won the American Nurses Association book-of-the-year award in 1993.

Détails de l'édition

• Éditeur: John Wiley & Sons
• Date d'édition: 2000
• Langue: anglais
• ISBN 10: 0787952311
• ISBN 13: 9780787952310
• Reliure: Broché
• Nombre de pages: 348
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible