Online Dispute Resolution for Business: B2B, E-Commerce, Consumer, Employment, Insurance, and Other Commercial Conflicts - Couverture rigide

Rule, Colin

Couverture rigide

ISBN 10 : 0787957313 ISBN 13 : 9780787957315

Editeur : Jossey-Bass Inc.,U.S., 2002

Synopsis

In this original and highly useful resource, Colin Rule--a pioneer in the field of online dispute resolution (ODR)--shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce. Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely suggestions and proven approaches for resolving business related conflicts online.

A propos du livre

À propos de l'auteur

Colin Rule-- mediator, trainer, consultant, and author-- is a senior associate at Raab Associates and director of its Online Public Disputes project (www.publicdisputes.org). He co-founded Online Resolution, one of the first ODR providers, and served as its CEO and president. He is currently the co-chair of the online section of the Association for Conflict Resolution (ACR) and a fellow at the Center for Information Technology and Dispute Resolution at the University of Massachusetts, Amherst. He writes the online conflict resolution column in ACResolution Magazine and serves as editor of ODRNews.com.

Détails de l'édition

• Éditeur: Jossey-Bass Inc.,U.S.
• Date d'édition: 2002
• Langue: anglais
• ISBN 10: 0787957313
• ISBN 13: 9780787957315
• Reliure: Relié
• Numéro d'édition: 1
• Nombre de pages: 338
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible