Articles liés à The Paradox of Excellence: How Great Performance Can...
Synopsis
Are you striving for excellence yet find your efforts increasingly taken for granted and undervalued? You're not alone. Many companies discover their improved performance doesn't translate into higher perceived value. In fact, it simply shifts the customer's expectations upward, causing the customer to take the new, improved performance for granted. High-performance companies unwittingly create unrealistic customer expectations that become impossible to meet. In this important book, the authors use a realistic story that illustrates the paradox of excellence3/4the better you perform, the more invisible you become to everything but bad news3/4shows the symptoms and causes, and provides clear guidance for overcoming this perplexing dilemma. The Paradox of Excellence introduces an entertaining story with characters that are easy to relate to, ideas that can be readily implemented, and a practical framework for achieving long-term success.
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À propos de l?auteur
David Mosby is CEO of InterWorks Software, Inc., a software development firm that creates specialized customer retention and value reinforcement solutions and has built solutions for many companies, including DHL, Kaiser Permanente, and Link Logistics/Starbucks.
Michael Weissman, a leading expert in business growth strategies, is founder and president of Fresh Perspectives, a San Francisco Bay Area consulting firm. Michael has helped companies of all sizes, including Adobe, Apple Computer, Fidelity Investments, Hewlett Packard, and Intel, find new, practical ways to maximize their sales, profits, and value.
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The Paradox of Excellence: How Great Performance Can Kill Your Business
Edité par
Jossey-Bass (edition 1), 2005
ISBN 10 : 0787981397
ISBN 13 : 9780787981396
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The Paradox of Excellence: How Great Performance Can Kill Your Business
Edité par
Jossey-Bass, 2005
ISBN 10 : 0787981397
ISBN 13 : 9780787981396
Ancien ou d'occasion
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The Paradox of Excellence : How Great Performance Can Kill Your Business
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Wiley & Sons, Incorporated, John, 2005
ISBN 10 : 0787981397
ISBN 13 : 9780787981396
Ancien ou d'occasion
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The Paradox of Excellence : How Great Performance Can Kill Your Business
Edité par
Wiley & Sons, Incorporated, John, 2005
ISBN 10 : 0787981397
ISBN 13 : 9780787981396
Ancien ou d'occasion
Couverture rigide
Edition originale
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
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Etat : Very Good. First Edition. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur 2486144-75
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The Paradox of Excellence: How Great Performance Can Kill Your Business
Edité par
John Wiley & Sons Inc, United States, New York, 2005
ISBN 10 : 0787981397
ISBN 13 : 9780787981396
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Paperback. Etat : Very Good. Are you striving for excellence yet find your efforts increasingly taken for granted and undervalued? Youre not alone. Many companies discover their improved performance doesnt translate into higher perceived value. In fact, it simply shifts the customers expectations upward, causing the customer to take the new, improved performance for granted. High-performance companies unwittingly create unrealistic customer expectations that become impossible to meet.In this important book, the authors use a realistic story that illustrates the paradox of excellencethe better you perform, the more invisible you become to everything but bad newsshows the symptoms and causes, and provides clear guidance for overcoming this perplexing dilemma. The Paradox of Excellence introduces an entertaining story with characters that are easy to relate to, ideas that can be readily implemented, and a practical framework for achieving long-term success. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR007198056
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The Paradox of Excellence
Vendeur : PBShop.store UK, Fairford, GLOS, Royaume-Uni
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PAP. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur FW-9780787981396
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The Paradox of Excellence: How Great Performance Can Kill Your Business
Edité par
John Wiley & Sons Inc, 2005
ISBN 10 : 0787981397
ISBN 13 : 9780787981396
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The Paradox of Excellence: How Great Performance Can Kill Your Business
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The Paradox of Excellence: How Great Performance Can Kill Your Business
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The Paradox of Excellence: How Great Performance Can Kill Your Business (Paperback or Softback)
Edité par
Jossey-Bass 8/1/2005, 2005
ISBN 10 : 0787981397
ISBN 13 : 9780787981396
Neuf
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Paperback or Softback. Etat : New. The Paradox of Excellence: How Great Performance Can Kill Your Business 0.63. Book. N° de réf. du vendeur BBS-9780787981396
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