101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques - Couverture souple

Ukens, Lorraine L.

 
9780787982003: 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
Couverture souple
ISBN 10 : 0787982008 ISBN 13 : 9780787982003
Editeur : Jossey-Bass Inc.,U.S., 2007

Synopsis

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

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À propos de l?auteur

Lorraine L. Ukens is the owner of Team-ing with Success, a consulting and training enterprise specializing in team building and leadership development. Her wide range of business experience, spanning more than twenty-five years, is applied in designing, facilitating, and evaluating programs in a variety of human resource development areas. Ukens is the author of more than ten books including the best-selling simulation, Lost in the Amazon and her most recent collection of activities, The New Encyclopedia of Group Activities, both from Pfeiffer. She received her M.S. degree from Towson University where she taught as an adjunct faculty member from 1997 until 2005.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Jossey-Bass Inc.,U.S.
Date d'édition
2007
Langue
anglais
ISBN 10 
0787982008
ISBN 13 
9780787982003
Reliure
Broché
Nombre de pages
400
Coordonnées du fabricant
non disponible
Personne responsable
non disponible